Rater FAQ

What are the Certification levels?
The NeuroCert exam contains three different Levels of Certification. Based on the phase (1, 2 or 3) of the clinical trial, these levels reflect the expected knowledge of an investigator in performing a standardized examination and EDSS rating.

The Steering Committee of each study will decide which level is needed for a successful Neurostatus Certification.

Level A = passing 30 of a possible 50 points:
Allows re-certification for studies requiring Level A Certification.

Level B = passing 34 of a possible 50 points:
Allows re-certification for studies requiring Level A or B Certification.

Level C = passing 38 of a possible 50 points:
Allows re-certification for studies requiring Level A, B or C Certification.

What does the exam look like?

• After the registration procedure, you can immediately start the exam for the respective study.
• The exam contains 25 questions about the different FS and EDSS scores.
• Complete this exam online within two hours of starting.
• Be sure to watch the time. The average time needed to complete the NeuroCert is between 30 and 60 minutes.
• Once you start the test it will be counted as an attempt, even if you do not finish it.
• While answering the questions, it is recommended that you use the Neurostatus Scoring Documents as a reference for the definitions of different grades and scores.

Certification procedure: exam and exam attempt
Raters have four attempts to pass the test and to obtain a Neurostatus EDSS Certificate. Upon successful completion of the exam, obtaining the required level for the study to which you wish to be certified, the platform will automatically generate the study-specific certificate, including the relevant expiration date as set by the Sponsor’s study team. The certificate can and should be downloaded by the Rater and the Study Administrator. The rater will be given 1 month prior to expiration of the existing certificate to retake and successfully pass the exam again in the future. In the Studies section of your personal account, you have access to your Neurostatus-EDSS Certificate at any time.

Why is my exam “blocked”?
Raters who have not been successful after three attempts need to complete a questionnaire providing us with information about potential problems. The respective exam is marked as 'blocked' until the questionnaire has been answered. Immediately upon completion of the questionnaire, the final test will be made available to the rater.

Can you tell me the correct answers?
Unfortunately, we cannot provide direct feedback on your exam answers. However, immediately upon submitting an attempt, you will receive a list of the topics that you should review as training recommendations. You might also be interested in the practice exam and the training materials on the Learning Hub.

Is there a practice exam?
We are pleased to inform you about our online Neurostatus-EDSS practice test. The practice test is free of charge and does not count towards your attempts on NeuroCert. In addition, it will provide feedback immediately after you have submitted your answers so you can check the results and track your progress. You can repeat the practice test as many times as you like. For training materials, please visit the Learning Hub.

I cannot start the exam

• Do you have an open one available to take?
• Do you need to fill out the survey?
• Are you blocked because you failed 4 times?

In scoring the Functional Systems A, B or C are not accepted. Why?
Please do not include the categories A/B/C into the FS score. These categories are only used in the Definitions for better organisation of the options.

I started an exam trial, but my internet connection was interrupted.
You can simply re-login and you will be permitted to complete the Neurostatus NeuroCert, provided that the time limit has not expired. If the time limit has already expired, you will not be permitted to complete the test, but you will be provided with the “Items for Personal Training” based on the questions you have answered. Please note that you have a total of four attempts to complete the NeuroCert exam.

How many exam attempts do I have?
You have a total of four attempts before further actions need to be taken.

How much time do I have to complete one attempt?
The NeuroCert exam must be completed online within two hours from starting the test. Be sure to watch the time. The average time needed to complete the NeuroCert is between 30 to 60 minutes. Once you start the test it will be counted as a NeuroCert Trial, even if you do not finish it.

How come I have two certificates based on the same exam?
This can happen for a variety of reasons. The “issued on” date and the certificate ID makes them distinct.

The Study Administrator or Site QM wants me to provide them with all of my certificates. Where do I find them?
Certificates can be downloaded for distribution to the Study Administrator or Site QM, as needed. You will find all of your certificates on the Studies / Certifications screen.

I got a reminder about an expired certificate but I am on maternity / paternity leave.
This should be aligned with your Sponsor’s study administration team. Assuming a rater is on leave, it is also assumed then that they are not performing Neurostatus-EDSS assessments at that time thus a gap in certification is justified.

How can I contact the Study Administrator?
Click on the mail symbol on the Studies / Certifications screen.

Where is my Certification Document?
Navigate to the Studies / Certification view as described in the manual.

Can I have an external exam being recognized?
No, this is not possible. Only exams taken on the NeuroCert (previously eTest) platform are considered valid for potential recognition.

Where can I get training?
Training is available as on-demand videos in the Neurostatus Learning Hub.

What about the previous training materials?
Until 2026, training was available on DVD-ROM and USB memory stick. These formats have been superseded by the Learning Hub.

What are the personalized training recommendations?
You can get personalized training recommendations based on the results of your exams. Please check the corresponding chapter in the manual.

I have a DVD and used to connect to NeuroCert for training recommendations. Now I cannot access them any more.
This service has been discontinued. Please use the Learning Hub to receive updated training content.

What is the TC training?
If the Rater fails the test after the 4th attempt, a 1 to 1 teleconference (TC) training with one of Neurostatus-UHB EDSS experts is required. Prices and conditions are provided upon request. The TC training could be also an option before the Rater fails the 4 trials, but not before taking at least the first attempt.